Refund Policy

Refund policy

Your contentment is paramount at The Christer, and we strive to ensure your purchasing process is smooth. Familiarize yourself with our return guidelines detailed below.

Time Frame:

You possess a 14-day window from receipt of your purchase to commence a return.

Product Conditions:

Your items must be unutilized, in original packaging, and in the initial condition for returns.

How to Initiate a Return:

Should you wish to return an item, reach out to our customer service at or use our contact page within the 14-day timeframe. Include in your message the order reference, item name, and reason for return.

Return Authorization:

Follow the guidance of our support team for return authorization. Do not send the item back without this confirmation.

Return Shipping:

The return shipping cost is your responsibility. Use a trackable service for the item's return.

Refund Process:

Upon receipt and condition verification of the item, we will process your refund to the original method of payment within seven business days.

Non-Returnable Items:

Some items are not eligible for return, such as:

  • Personalized or customized items
  • Gift cards

Damaged or Defective Items:

For any damaged or defective items, contact our support team immediately for a resolution.

Restocking Fee:

Returns not meeting our criteria or not in original condition may be subject to a restocking fee.


We currently do not offer direct exchanges. For a different item, process a return and place a new order please.


For questions about our refund policy, contact us at or visit our Contact page.

We value your business and are here to help with your return needs. Thank you for shopping at The Christer.